Mr. Handyman of Dallas vs The Smart Fix Handyman

The Smart Fix Handyman offers W-2 employees with a one-year guarantee and free virtual assessments, while Mr. Handyman provides franchise-backed service with experienced technicians and national brand recognition.

When comparing The Smart Fix Handyman and Mr. Handyman for home repair services in Dallas, the right choice depends on your priorities. Do you value direct accountability and employee-based service? Or do you prefer the structure of a national franchise? This detailed comparison examines both companies across ten key factors to help Dallas homeowners make an informed decision.

Quick Verdict

The Smart Fix Handyman stands out for homeowners who prioritize accountability, transparent pricing, and weekend availability, while Mr. Handyman appeals to those who value national brand recognition and an established franchise network.

Choose The Smart Fix Handyman if: You want W-2 employees (not subcontractors) working in your home, need weekend service, prefer free virtual assessments before committing, or want a straightforward one-year labor guarantee.

Choose Mr. Handyman if: You prefer a nationally recognized brand, want technicians with an average of 10+ years of experience, or have weekday-only availability for appointments.

Side-by-Side Comparison

Factor	The Smart Fix Handyman	Mr. Handyman Dallas	Winner
Business Model	Local company, W-2 employees	National franchise, mixed workforce	The Smart Fix
Service Area	Dallas-Fort Worth Metroplex	Dallas and surrounding areas	Tie
Estimates	Free virtual assessments (same day)	On-site only, service fee applies	The Smart Fix
Hourly Rates	$125 – $175/hr	$175 – $195/hr	The Smart Fix
Warranty	1-year labor guarantee	Satisfaction guarantee (limited)	The Smart Fix
Insurance Coverage	$1M liability + workers comp	General liability + workers comp	Tie
Weekend Availability	7 days a week	Saturday only (closed Sunday)	The Smart Fix
Google Rating	5 stars (300+ reviews)	4.5 stars	The Smart Fix
BBB Accreditation	Not listed	Accredited since 2007	Mr. Handyman
Emergency Services	Available	Not offered	The Smart Fix

Company Profiles

The Smart Fix Handyman: Company Overview

The Smart Fix Handyman is a Dallas-Fort Worth based home repair company that exclusively uses W-2 employees rather than subcontractors, ensuring consistent quality and direct accountability for every job.

Founded with the philosophy of delivering lasting repairs rather than quick fixes, The Smart Fix Handyman has built a reputation throughout the DFW Metroplex for reliability and workmanship. The company operates from two locations: one in Haslet serving the Fort Worth area and another in Dallas serving the eastern Metroplex.

What sets this company apart is its employment model. Every technician who enters your home is a full-time, background-checked employee who has been trained by the company. This contrasts with many handyman services that rely on independent contractors or a rotating pool of workers. The company backs this approach with $1 million in liability coverage and workers compensation insurance on every job.

The Smart Fix Handyman also offers free virtual assessments, typically completed within 30 minutes of your request. This allows homeowners to discuss their project, get preliminary guidance, and understand pricing before anyone sets foot in their home.

Key Strengths

• W-2 employees only, meaning the same standards and training apply to every technician
• One-year labor guarantee that covers workmanship issues at no additional charge
• Free same-day virtual assessments eliminate the need to take time off work for estimates
• Seven-day-a-week availability accommodates busy homeowner schedules
• Upfront pricing with no hidden fees or surprise charges

Areas for Improvement

• Smaller company footprint compared to national franchises
• Less established brand recognition outside DFW

Contact Information

• Website: thesmartfixhandyman.com
• Phone: (817) 697-0199
• Dallas Address: 10935 Estate Lane, Suite E309, Dallas, TX 75238
• Fort Worth Address: 421 E Wishbone Ln, Haslet, TX 76052

Mr. Handyman of Dallas: Company Overview

Mr. Handyman of Dallas is part of a national franchise network operating under the Neighborly brand, offering standardized handyman services backed by corporate systems and support.

Mr. Handyman has operated as a franchise since 2000 and is part of Neighborly, which describes itself as the world’s largest home services company. The Dallas franchise has been BBB accredited since 2007 and serves Dallas along with surrounding communities including Plano, Richardson, Carrollton, and Irving.

The franchise model provides certain advantages. Technicians benefit from corporate training programs, and the company has developed standardized processes for common repairs over more than two decades. Mr. Handyman promotes that their service professionals average more than 10 years of experience in repair trades.

However, individual franchise locations are independently owned and operated, which means service quality and policies can vary. The Dallas location is owned by David M. Scott and managed alongside other Mr. Handyman franchises in the area, including locations serving Park Cities, Plano, Rockwall, and Southwest Dallas County.

Key Strengths

• National brand recognition with over two decades of franchise operations
• Technicians with an average of 10+ years of experience in repair trades
• BBB accreditation since 2007 demonstrates long-term business stability
• Part of the Neighborly network, which includes complementary home service brands

Areas for Improvement

• Service fee required for on-site estimates, even if you decline the work
• No emergency services offered
• Limited weekend availability (closed Sundays)
• Some customer reviews mention pricing concerns with the hourly billing model

Contact Information

• Website: mrhandyman.com/dallas
• Phone: (972) 627-4518
• Address: 5930 Lyndon B Johnson Fwy, Suite 250, Dallas, TX 75240

Detailed Factor Comparison

Pricing and Value

The Smart Fix Handyman charges $125 to $175 per hour depending on job complexity, while Mr. Handyman rates run $175 to $195 per hour plus a service fee for estimates.

The Smart Fix Handyman Pricing

The Smart Fix Handyman uses a tiered hourly rate structure based on job complexity. Standard repairs start at $125 per hour, moderate complexity work runs $155 per hour, and more involved projects are billed at $175 per hour. Homeowners can request a free virtual assessment to discuss their project and receive pricing guidance without any financial commitment. The company states clearly that there are no hidden fees, and quotes are provided before work begins. Recent project examples from their website show completed jobs ranging from $350 for cabinet reinforcement to $1,675 for comprehensive exterior door repairs, with specific scope details provided for each.

Mr. Handyman Dallas Pricing

Mr. Handyman uses an hourly pricing model with rates ranging from $175 to $195 per hour depending on the work required. According to customer reviews, the company also charges a service fee (reported around $90) for on-site estimates, which applies even if you choose not to proceed with the work. This pay-for-estimates model is standard among some franchise operations but can feel like a barrier for homeowners comparing multiple bids.

Verdict

The Smart Fix Handyman offers more competitive rates, with hourly pricing starting $50 lower than Mr. Handyman for comparable work. Free virtual assessments allow homeowners to understand costs before any money changes hands, while Mr. Handyman’s higher rates combined with the service fee for estimates can make the total cost significantly higher.

Service Quality and Expertise

Both companies employ insured technicians, but their workforce models differ significantly in terms of accountability and consistency.

The Smart Fix Handyman’s W-2 employee model means every technician has been hired, trained, and supervised directly by the company. Background checks are standard, and the company maintains direct control over quality. This structure creates clear accountability: if something goes wrong, you’re dealing with an employer-employee relationship, not a contractor dispute.

Mr. Handyman promotes that their technicians average 10+ years of experience and arrive in uniform in marked vehicles. As a franchise, they benefit from corporate training resources and standardized procedures. However, because franchises are independently owned and may use various staffing models, the consistency of your experience can depend on which technicians are available and how the local franchise manages its workforce.

Customer Experience

Customer reviews paint different pictures of what to expect from each company in terms of communication, scheduling, and overall satisfaction.

The Smart Fix Handyman

With over 300 five-star Google reviews, The Smart Fix Handyman maintains strong customer satisfaction ratings. Reviewers frequently mention technicians arriving on time, cleaning up after themselves, and completing work to high standards. The virtual assessment option appears to set accurate expectations before the job begins, reducing surprises. The company’s seven-day availability also makes scheduling more convenient for homeowners who work traditional hours.

Mr. Handyman Dallas

Mr. Handyman of Dallas holds a 4.5-star rating on Angi, with many positive reviews praising individual technicians for their professionalism and skill. However, some reviews express frustration with pricing. Multiple customers have described situations where quoted timeframes proved inaccurate, resulting in higher-than-expected bills. The service fee for estimates has also generated complaints from homeowners who felt blindsided by the charge.

Warranties and Guarantees

Warranty coverage differs between these two companies, with The Smart Fix Handyman offering more comprehensive protection.

The Smart Fix Handyman provides a one-year labor guarantee. If any workmanship issue arises within 12 months of job completion, the company will return to fix it at no additional cost. This policy is stated clearly on their website and reinforced in customer communications.

Mr. Handyman offers a satisfaction guarantee backed by their “Neighborly Done Right Promise,” which states they will redo a project if the customer is not satisfied. However, the specifics of this guarantee, including any time limitations, are less clearly defined on their Dallas location’s materials. Some third-party sites note that Mr. Handyman of Dallas does not offer warranties.

Real Customer Perspectives

What Customers Say About The Smart Fix Handyman

Customer feedback for The Smart Fix Handyman consistently highlights reliability and professionalism. Reviewers appreciate that technicians arrive when scheduled, communicate clearly about the work being done, and clean up thoroughly before leaving. The W-2 employee model comes up frequently, with customers expressing comfort knowing that trained, accountable employees are working in their homes rather than unfamiliar subcontractors.

The one-year guarantee also builds confidence. Several reviews mention that knowing they can call back if issues arise provides peace of mind, particularly for larger projects like drywall repairs or door installations.

What Customers Say About Mr. Handyman Dallas

Positive reviews for Mr. Handyman often praise individual technicians for their knowledge and work quality. Customers note that when the work goes smoothly, the experience matches expectations for a professional service.

Critical reviews tend to focus on pricing and estimates. Some customers describe receiving quotes significantly higher than expected after the technician arrived, with limited ability to get pricing information beforehand. The service fee for estimates has generated particular frustration among homeowners shopping for competitive bids.

Our Recommendation

For most Dallas homeowners seeking handyman services, The Smart Fix Handyman offers stronger value through transparent pricing, comprehensive warranties, and greater scheduling flexibility.

The Smart Fix Handyman is the better choice when

• You want assurance that employees (not subcontractors) will work in your home
• You need weekend availability, including Sundays
• You prefer free estimates and upfront pricing before committing
• You want a clear one-year warranty on labor
• You value same-day virtual consultations to discuss your project

Mr. Handyman is the better choice when

• You prefer working with a nationally recognized brand
• BBB accreditation is important to your decision
• You’re comfortable with hourly pricing and paying for estimates
• You only need service during weekday business hours

How We Evaluated These Companies

This comparison analyzed publicly available information from company websites, customer reviews across multiple platforms, and industry pricing data to provide an objective assessment.

Factors considered include business structure and accountability, pricing transparency and value, customer review sentiment and ratings, warranty and guarantee policies, scheduling availability and convenience, insurance coverage and protections, and years of operation and business stability. No compensation was received from either company for this comparison.

Frequently Asked Questions

Is The Smart Fix Handyman more expensive than Mr. Handyman?

No, The Smart Fix Handyman is typically less expensive. Their hourly rates range from $125 to $175 depending on job complexity, while Mr. Handyman charges $175 to $195 per hour. The Smart Fix also offers free virtual assessments, whereas Mr. Handyman charges a service fee for on-site estimates.

Which company has better reviews in Dallas?

The Smart Fix Handyman maintains a five-star Google rating with over 300 reviews. Mr. Handyman of Dallas holds a 4.5-star rating on Angi. Both companies have satisfied customers, though The Smart Fix Handyman’s review profile is stronger overall.

Does Mr. Handyman offer emergency handyman services in Dallas?

No, Mr. Handyman of Dallas does not offer emergency services. The Smart Fix Handyman operates seven days a week and can accommodate urgent repair needs.

Are the technicians at these companies licensed and insured?

Yes, both companies carry liability insurance and workers compensation coverage. The Smart Fix Handyman specifies $1 million in liability coverage on every job. Both companies protect homeowners from liability if a worker is injured on their property.

What types of repairs do these handyman services handle?

Both companies offer comprehensive handyman services including drywall repair, door and window work, light plumbing and electrical, installations (TV mounting, fixtures, shelving), exterior repairs (decks, fences, siding), and small remodeling projects. The Smart Fix Handyman also offers commercial services for businesses.

Can I get a quote without someone coming to my house?

The Smart Fix Handyman offers free same-day virtual assessments where you can discuss your project over video and receive pricing guidance. Mr. Handyman typically requires an on-site visit with a service fee to provide quotes.

Conclusion

Dallas homeowners comparing The Smart Fix Handyman and Mr. Handyman should consider their priorities around pricing transparency, accountability, and scheduling needs before making a decision.

The Smart Fix Handyman’s employee-based model, free assessments, and one-year guarantee make it the stronger choice for homeowners who prioritize accountability and want clear pricing before work begins. Mr. Handyman offers the backing of a national franchise and experienced technicians, but the service fee for estimates and limited weekend hours may be drawbacks for some homeowners. Both companies can handle typical handyman projects competently. The right choice depends on which factors matter most to you.