Terms of Service

Welcome to The Smart Fix Handyman LLC ("The Smart Fix Handyman," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website (thesmartfixhandyman.com), our text messaging program, and the handyman services we provide. By accessing our website, submitting a form, scheduling a service, or opting in to receive text messages from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Please also review our Privacy Policy, which describes how we collect, use, and protect your personal information.

1. About Our Services

The Smart Fix Handyman LLC is a Texas limited liability company providing professional handyman, home repair, and home maintenance services in the Dallas-Fort Worth metropolitan area and surrounding regions. Our services include, but are not limited to, general repairs, installations, maintenance, carpentry, drywall, painting, plumbing fixtures, electrical fixtures, and other home improvement tasks.

All services accepted and performed by The Smart Fix Handyman LLC are completed by our W-2 employees, and we carry business insurance. Work that requires a trade license, local contractor registration, or permit is accepted only when the assigned provider and project satisfy the applicable requirements. Otherwise, that work is excluded from our scope and we will tell you to engage an appropriately credentialed provider.

2. Service Estimates and Scheduling

• Estimates: We provide estimates for our services based on the information you provide. Estimates are not binding contracts. Final pricing may vary based on the actual scope of work, materials required, and on-site conditions discovered during the project.
• Scheduling: Appointment times are scheduled based on availability. We will make every reasonable effort to arrive within the scheduled window. However, due to the nature of service work, appointment times may be subject to change. We will notify you of any changes as promptly as possible.
• Cancellations: If you need to cancel or reschedule an appointment, please contact us at least 24 hours in advance. Cancellation policies and any associated fees, if applicable, will be communicated to you at the time of booking.

3. Payment Terms

• Payment is due upon completion of services unless otherwise agreed upon in writing.
• We accept major credit cards, debit cards, checks, and other payment methods as communicated at the time of service.
• If payment is not received within the agreed-upon timeframe, we reserve the right to pursue collection of outstanding balances, including reasonable collection costs and attorney fees to the extent permitted by Texas law.

4. Warranties and Guarantees

The Smart Fix Handyman LLC stands behind the quality of our work. Specific warranty terms for workmanship and materials will be communicated to you at the time of service or on your invoice. Any warranty claims must be reported to us promptly. Warranties do not cover damage caused by misuse, neglect, acts of God, or modifications made by parties other than The Smart Fix Handyman LLC.

5. SMS/Text Message Terms of Service

The Smart Fix Handyman LLC offers an SMS/text messaging program to communicate with customers regarding service requests, appointments, and — with your express consent — promotional offers and marketing messages.

By opting in to our text messaging program, you agree to the following terms:

5.1 Program Description

The Smart Fix Handyman text messaging program provides:

• Service Messages: Appointment confirmations, scheduling reminders, estimate notifications, technician en-route alerts, job completion updates, invoices, and customer satisfaction follow-ups related to the handyman services you have requested from us.
• Marketing Messages (opt-in required): Promotional offers, seasonal specials, discounts, service reminders, and review requests. You will only receive marketing messages if you have separately and expressly opted in to receive them.

5.2 Consent and Opt-In

By providing your mobile phone number to The Smart Fix Handyman LLC through our website forms, over the phone, via text message, or in person, and by affirmatively consenting (such as checking the applicable consent checkbox on our website forms), you expressly consent to receive text messages (SMS and MMS) from The Smart Fix Handyman LLC as described in these Terms and our Privacy Policy.

You understand and agree that:

• Your consent to receive service-related messages is given when you provide your phone number in connection with a service request.
• Your consent to receive marketing messages requires a separate opt-in action, such as checking a separate marketing consent checkbox on our forms.
• Consent to receive marketing messages is not a condition of purchasing any services from The Smart Fix Handyman LLC.
• You are providing your consent freely and voluntarily.

5.3 Message Frequency

Message frequency varies depending on the type of messages:

• Service messages are sent as needed based on your active service requests and appointments.
• Marketing messages, if you have opted in, will not exceed 8 messages per month.

5.4 Message and Data Rates

Message and data rates may apply to any messages sent to you from us and to us from you. Please contact your wireless carrier for information about your text messaging and data plan. You are solely responsible for any charges from your mobile carrier related to your receipt of text messages from us.

5.5 Opt-Out

You can cancel the SMS service at any time. Just text "STOP" to the number from which you received a message. After you send the message "STOP" to us, we will send you a single SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

5.6 Help

If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at:

• Phone: (817) 697-0199
• Email: [email protected]

5.7 Carrier Liability

Carriers (including but not limited to AT&T, Verizon, T-Mobile, and US Cellular) are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your mobile carrier and network conditions.

5.8 Liability and Disclaimers

The Smart Fix Handyman LLC is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. By subscribing to our SMS services, you acknowledge and agree that The Smart Fix Handyman LLC will not be liable for any damages, losses, or injuries arising from or related to the use of, or inability to receive, any text messages, including but not limited to delays, non-delivery, or technical issues.

Our text messaging services are provided on an "as-is" and "as-available" basis without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

5.9 No Sharing of Mobile Information

We will not sell, share, or disclose your mobile phone number or SMS/text messaging opt-in data and consent information to any third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information may be shared with our service providers (such as our CRM, scheduling, or messaging platform) solely for the purpose of delivering services to you, under strict confidentiality obligations.

For full details on how we handle your personal information, please review our Privacy Policy.

5.10 Supported Carriers

Our text messaging program is supported by all major U.S. carriers. However, not all carriers guarantee delivery of all message types (e.g., MMS). Carrier support and message delivery are subject to change without notice.

6. Website Use

6.1 Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by, any third party. You may not use our website to transmit any material that is unlawful, threatening, abusive, defamatory, or otherwise objectionable.

6.2 Intellectual Property

All content on our website — including text, graphics, logos, images, photographs, and software — is the property of The Smart Fix Handyman LLC or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

6.3 Accuracy of Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any content on our website. Information regarding services, pricing, availability, and other details is subject to change without notice.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by The Smart Fix Handyman LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. Your use of third-party websites is at your own risk, and we encourage you to review the terms and privacy policies of any site you visit.

8. Limitation of Liability

To the fullest extent permitted by applicable law, The Smart Fix Handyman LLC, its owners, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, text messaging services, or handyman services, regardless of the theory of liability. Our total liability to you for any claim arising from or related to these Terms shall not exceed the amount you paid to us for the specific services giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

9. Indemnification

You agree to indemnify, defend, and hold harmless The Smart Fix Handyman LLC, its owners, officers, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to: (a) your use of our website or services; (b) your violation of these Terms; (c) your violation of any rights of any third party; or (d) any information you provide to us that is inaccurate or incomplete.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of our website or services shall be resolved exclusively in the state or federal courts located in Tarrant County, Texas, and you consent to the personal jurisdiction of such courts.

11. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

13. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Smart Fix Handyman LLC regarding your use of our website and text messaging program. These Terms do not govern the specific scope, pricing, or deliverables of individual handyman service engagements, which may be subject to separate written agreements or estimates.

14. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

The Smart Fix Handyman LLC
Fort Worth Office: 421 E Wishbone Ln, Haslet, TX 76052
Dallas Office: 10935 Estate Lane, Suite E309, Dallas, TX 75238
Phone: (817) 697-0199
Email: [email protected]
Website: thesmartfixhandyman.com