Privacy Policy – The Smart Fix Handyman

Effective Date: June 15, 2025

This Privacy Policy explains how The Smart Fix Handyman (“we”, “us”, “our”) collects, uses, shares, and protects your personal information, including data gathered through our A2P SMS program.

1. Information We Collect

1.1 Personal Data

Name, phone number, email address when you sign up for SMS or email updates
Comments you submit on our website (name, email, comment text)
Information you provide via web forms or support channels

1.2 Technical Data

IP address, browser user agent, cookies for spam detection and site functionality
Message metadata (timestamps, delivery status, your replies)

1.3 Media Data

Images you upload (please avoid embedded location data)

2. How We Use Your Information

To operate and maintain our website and SMS service
To send you SMS messages as described in our Terms of Service
To respond to inquiries via email, SMS, or phone
To analyze site usage and improve our services
To moderate comments and detect spam

3. How We Share Your Information

Service Providers: Twilio (SMS delivery), spam-filter services, payment processors
Legal Requirements: When required by law or to protect our rights
We do not sell or share your data with third parties for marketing or promotional purposes

4. Your Rights and Choices

4.1 SMS Opt-Out

Reply STOP to any SMS message; we process requests immediately and confirm unsubscription.

4.2 Help and Support

Reply HELP for assistance; or email [email protected].

4.3 Cookies

You may refuse or delete cookies via your browser settings.

4.4 Access, Correction, Deletion

Email [email protected] to request access to, correction of, or deletion of your personal data. We will honor your request promptly to comply with applicable law.

5. Data Retention

Consent logs and message history are retained for 24 months to satisfy audit requirements.
Comments and related metadata are retained indefinitely to recognize follow-up comments.
Account information is retained until you delete your account or as required by law.

6. Security Measures

We use encryption, firewalls, access controls, and periodic audits to safeguard your data. No method of transmission over the Internet is 100% secure; however, we strive to protect your information.

7. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal obligations. We will post the revised effective date here. Continued use of our services indicates acceptance of any changes.